Yosser Hamada

E-commerce Specialist with 3+ years of experience managing and scaling Shopify stores across multiple niches. Skilled in improving conversion rates, optimizing operations, and enhancing customer experience. Proven ability to lead teams, increase retention, and drive sales growth.

E-commerce Specialist at VANTI (2021-01 – 2025-01)

• Successfully managed and scaled 3 Shopify stores across different niches
• Conducted product research, uploading, and pricing strategy optimization
• Improved customer response time by 30%, enhancing satisfaction
• Increased conversion rates through store optimization and UX improvements
• Led a team of 3 members (customer service & fulfillment)
• Managed order processing, inventory, and daily operations

Shopify Store Manager at Freelancer (2025-01 – Present)

• Provided high-quality customer service via chat and email
• Increased customer retention by 15% through better support and follow-ups
• Managed POS systems and store inventory efficiently
• Assisted in visual merchandising and boosting in-store sales

Law – Faculty of Law