Abdallah Elmoraly

Detail-oriented and analytically minded professional with a background in Information Technology and hands-on customer-facing experience using enterprise CRM/ERP platforms. Comfortable working with SQL and Excel for data extraction, reporting, and problem-solving, with growing proficiency in PL/SQL. Currently deepening skills in Data Engineering (Python, SQL pipelines, ETL concepts) and eager to apply a strong analytical mindset and structured problem-solving approach to a Data Analyst role.

Customer Experience Representative at HR Company

• Worked as part of the Customer Experience team, handling customer inquiries and resolving issues in a timely, professional manner.
• Used Salesforce to manage customer cases, track communications, and ensure accurate, up-to-date records.
• Worked with Oracle NetSuite to support customer account and data-related tasks.
• Diagnosed and resolved customer problems by analyzing case data and identifying root causes, strengthening practical data-handling and analytical skills.

Bachelor's Degree in Information Technology – Misr University for Science and Technology (2019-01 – 2022-12)