Abdelhamid Emad

As an accomplished mechanical engineer with 7 years of expertise in the automotive industry, along with a solid background in customer handling and service marketing, my objective is to leverage my skills and experience to contribute to a dynamic organization. Having honed my capabilities as a valuable member of a top-tier company's highly successful service center in Egypt, renowned for its leadership in the automotive aftersales market, I am eager to apply my knowledge and drive towards achieving continued excellence in the field.

Senior Service Advisor, Toyota Egypt, July 2020 - Present

• Supervise and manage a team of service advisors, ensuring customer satisfaction and dealership goals are met.
• Serve as a liaison between the customer and the dealership, resolving any concerns and issues related to vehicle maintenance and repair.
• Ensure proper billing and invoicing procedures are followed.
• Maintain a high level of technical knowledge and stay up to date on new automotive technologies and industry trends.
• Being a key person during the Shift project in transition from AS400 to SAP across Toyota Egypt.
• Achieved outstanding customer satisfaction ratings.

Bachelor of Engineering, German University in Cairo, Egypt, September 2013.

• Faculty: Engineering and Material Science
• Major: Design and Production Engineering
• GPA: B-
• Thanawia