Abdo Farouk

Highly disciplined Operations and Logistics Specialist with over 7 years of experience in leading organizations including Amazon, Carrefour, PDC, and Bosta. Holds a Bachelor's degree in Management Information Systems from Ain Shams University. Proven track record in managing logistics operations, POC operations, inventory control, and leading large operational teams in high-volume environments.

Skilled in optimizing supply chain workflows, improving operational efficiency, maintaining quality standards, and consistently achieving KPIs through data-driven decision-making and continuous process improvement.

Middle Mile Team Leader at Bosta (2026-02 – Present)

• Led daily middle-mile transportation and logistics operations, ensuring the timely movement of shipments between fulfillment centers, sort centers, and delivery hubs.
• Supervised and coached a team of associates to achieve productivity, quality, and safety targets.
• Monitored operational KPIs, including SLA, on-time performance, productivity, and shipment accuracy.
• Coordinated with cross-functional teams to resolve operational issues and maintain workflow continuity.
• Managed workforce planning, shift scheduling, and task allocation based on daily volume forecasts.
• Identified process improvement opportunities to increase efficiency, reduce delays, and improve service quality.
• Ensured compliance with company SOPs, safety policies, and operational standards.
• Prepared daily operational reports and analyzed performance data to support decision-making.

Receiving Officer at Carrefour (2023-12 – 2025-12)

• Received and inspected incoming shipments to ensure accuracy and compliance with purchase orders.
• Verified quantities, quality, and documentation of delivered goods.
• Coordinated with suppliers, warehouse, and inventory teams to resolve receiving discrepancies.
• Updated inventory records using the warehouse management system (WMS).
• Ensured proper storage and handling of received products in accordance with company standards.
• Maintained accurate receiving documentation and supported inventory audits.
• Followed health, safety, and quality procedures during receiving operations.

Last Mile Team Leader at Amazon (2017-10 – 2023-12)

• Led daily last-mile delivery operations to ensure on-time and efficient order fulfillment.
• Supervised and supported delivery associates, monitoring attendance, productivity, and performance.
• Assigned delivery routes and optimized resource allocation to maximize operational efficiency.
• Tracked delivery performance and monitored KPIs, including on-time delivery, SLA compliance, and customer satisfaction.
• Resolved delivery issues and coordinated with cross-functional teams to ensure smooth operations.
• Conducted daily briefings, coached team members, and ensured compliance with company SOPs and safety standards.
• Prepared operational reports and identified process improvements to enhance service quality and reduce delivery delays.

Logistics Operations Associate at PDC (2017-01 – 2017-10)

Bachelor of Science in Management Information Systems – Ain Shams University