Adam Mohammed

Customer-focused professional with experience in tourism services, reservations, sales, and customer relations, including coordination of travel-related services and handling Egyptian and foreign customers. Experienced in incoming and outgoing tourism, reservations, service coordination, customer follow-up, NDC, sales, and problem solving.

Founder & Project Developer at EGY GUIDE PLATFORM (2024 – Present)

• Developing a digital travel and local-assistance platform focused on travel services and customer journey management.
• Working on service coordination, customer requirements, reservations concepts, and operational workflows.
• Managing communication with customers and potential service providers and translating practical tourism experience into travel-related solutions.

TOURISM SERVICES COORDINATOR (2024 – 2025)

• Coordinated tourism-related services for Egyptian and foreign customers and followed up on reservations and service arrangements.
• Worked with transportation, car rentals, safaris and marine activities according to customer requirements.
• Handled foreign customers, including Russian-speaking customers, and supported incoming and outgoing tourism operations.
• Worked with reservation systems and NDC-related travel processes.

Sales Executive & Customer Relations at ARAFA MOTORS (2018 – 2024)

• Managed customer inquiries, sales processes and follow-up while building and maintaining customer relationships.
• Handled negotiations, customer requirements and issue resolution through completion of the sales process.

Sales & Customer Service at REAL ESTATE & CAR RENTALS

• Customer acquisition, sales coordination, follow-up with customers and service providers, negotiation and rental-service coordination.

Retail Sales Specialist at RETAIL / FASHION SALES (2003 – 2018)

• Direct customer service and sales, needs assessment, product recommendations and daily sales operations.

Basic Education Certificate – Egypt (2003 – 2004)