Ahmed Alsayed

A highly skilled and motivated network engineer with 3 years of experience in troubleshooting and supporting enterprise-level networks. Excels in troubleshooting and resolving complex network issues while ensuring optimal network performance and security. Proficient in monitoring, configuring and managing routers, switches, microwave, optical equipment, and another network equipment.

Excellent knowledge of network protocols, and network infrastructure. Have an experience in adults training and data analysis. Dedicated to continuous professional development and staying updated with the latest industry trends.

Adept at collaborating with cross functional teams to deliver innovative and efficient network solutions.

Incident Manager (GPON, EBU and ENOC terminals) at MTN PROJECT, HUAWIE GTS (GLOBAL TECHNICAL SERVICES) (2024-06 – 2025-11)

• I was responsible for managing shift process and escalations over a day.
• Responding all customer and escalation mails
• Exporting, creating and share daily, Weekly and monthly KPIs and reports
• Creating RCA and Special investigation reports which requested from MTN Enterprise customer frequently
• GPON escalations and weekly OLT failures and Remedy Refs reports.
• Tools: NEC, NFMP, INTRACOM, NCE GPON, Remedy, MTN Tools ETC
• Auditing team members performance and do case study for team members
• Following OAD FME with team members faults and do needed Escalations until issue solved Daily

EBU AND GPON L1 ENGINEER at MTN PROJECT, HUAWIE GTS (GLOBAL TECHNICAL SERVICES) (2022-11 – 2024-06)

• I was responsible for updating EBUS tickets by checking faults and issues Huawei enterprise clients shared via MTN CNOC.
• Escalating higher Level issue to next level.
• checking many vendors device (Huawei, Nokia, ZTE, AVIAT, NEC and Intracom).
• I got new terminal (GPON): I am responsible to check client ONT and our OLT and get the issue solution by escalating to higher levels.
• Tools: NEC, NFMP, INTRACOM ETC

Senior FC customer service agent at Orange, EGYPT (2022-07 – 2022-11)

• I was responsible for handling first class customer at orange by calls and mails
• I was responsible for handling angry customer as a task
• I was responsible for giving training for new members as a task

TRAINING SPECIALIST at MAJOREL (orange account), EGYPT (2020-01 – 2022-06)

• I was responsible for Interviewing applicants and training customer service Trainees to be able to receive calls,
• handling customer and using system tools in all Orange customer service Accounts.
• I worked during military service period as online training specialist and I achieved all targets needed

CORPORATE CUSTOMER SERVICE AGENT at IMI (orange account), EGYPT (2018-06 – 2020-01)

• I was responsible for receiving calls to answer customers questions and solve some technical problems.
• I was promoted to Assist Team then Preferred Team.
• I owned Training tasks and IT Tasks on department Floor.
• I promoted to be training specialist on outsource company for orange account

Engineering in Electronics and communications Engineering – Canadian international College (2020-05)