Ahmed Atef

Technical support and customer service 

EgyptSat Telecom (internet via satellite) , Egypt

• Cooperate with sales and customers in technical communication and provide pre-sales consulting service for customers
•  New installation of satellite internet equipment (one way, too way, marine systems)
•  going on-board vessel to install / commission satellite communications system (VSAT/L-Band/ Adhoc)
• installation and Troubleshooting iDirect hub (SCPC;TDMA)
• end-to-end troubleshooting in regards to spectrum issues on the over-the-air interface and issues on the hub side, related to line cards, protocol processors and Cisco routers
• installation and configuration Comtech Modems 
• installation and configuration Romantis Modems ( SCPC, Mesh network) 
• Install and maintenance, troubleshoot seatel Cobham – kns- intellian marine satellite 
• Installation & commissioning of BGAN’s with External Antenna – Explorer 700/710 etc.
• Installation Fixed antennas from 1.2 m to 7.3 m (c-band, ku-band)
• installation and configuration of VOIP server ( Elastix , Asterisk,Free PBX ) 
• Troubleshoot Inmarsat devices
•  installation and configuration GSM gateway 
• Responsible for the Link Budget Calculations with the Satellite Operators (Eutelsat, Arabsat, etc…)
• Configure Cisco VOIP devices 
• Installation of video conference equipment
• Troubleshooting of cisco router configuration problems 
•  Providing end-user support and troubleshooting
•  Troubleshooting link issues and speed problems
• Open troubleshoot tickets for our clients using ticket system 
• Installation of various windows and Linux based servers (SMTP, Web Apache, Network configuration, proxy … etc)
• Installation and configuration of various firewall solutions (sophos,fortinet,ISA, IPcop, smoothwall …etc)
• Experience with video compression including J2K, MPEG 2, H.264/AVC and H.265/HEVC, ASI and IP transport systems, and the utilization of test equipment surrounding those technologies

01/2013 till now 

Technical Support Manger 

Egyptsat Telecom, Egypt

• Mange and design and responsible of our iDirect evolution Hub 
• Mange my team (schedule shifts –reports about our services and customer satisfaction)
• Follow up tickets and see if there are problems or not and see the due time for the tickets 
• Monthly give training for my team for how to communicate with customers and see the customers need
• Give training for new employees about our products 
• Work with the account and sales team for how to sell our products 
• Work with account team on RFQ (request for quotation) and RFP (request for proposal)
• Working on tenders and how to find best solution with lowest coast 
• Working in the projects and make technical offer and also install and service operation
• Contact with vendors to see the latest products
• Communicate with NTRA and submit monthly report
• Assign engineers for travelling at customer site for instillation or fixing a problem 
• Mange the IT department and responsible of all the company network and pc’s , sharing printer and DVR 

Sep 2001 – May 2006 Menofeya university Menofeya, Egypt

Faculty of Electronic Engineering , Electricity ( Computer ) Dept