Ahmed Farahat

Multilingual customer support and technical operations specialist with 12+ years of experience across major European and international accounts. Skilled in handling technical troubleshooting, logistics coordination, and large-scale customer operations. Published author with strong communication skills and multicultural experience.

Front Line Engineer at Microsoft (2020-01 – Present)

• Technical & customer support
• Ticket management & troubleshooting
• SLA compliance

Technical Support at HTC Germany (2014-01 – 2020-12)

Technical Support at Ctrip / Trip.com (2014-01 – 2020-12)

• Multilingual booking & travel assistance

American Embassy Project at Vodafone UK (2012-01 – 2014-12)

• Billing / network support for UK customers

Logistics Specialist at VXI / Temu / Nickel Bank

• Shipment tracking & escalation handling
• EU logistics coordination
• Nickel-Account operations (2025)
• Dutch support for Temu & AliExpress

Bachelor in Tourism & Hospitality – Helwan University