Ahmed Kamel

Management Information Systems graduate specializing in Python backend development and SQL data analysis. Built and deployed a Football Stats REST API using FastAPI and PostgreSQL with 5 endpoints including Pydantic validation and JWT authentication. Experienced with advanced SQL including window functions, CTEs, and stored procedures on a 60,000+ game dataset. Seeking a junior backend developer role or internship to contribute and grow within a technical team.

Customer Service Representative - Concentrix

(2024-11 - 2026-02)

• Resolved complex technical customer inquiries using structured analytical problem-solving and CRM systems
• Communicated technical concepts clearly to non-technical customers, improving resolution rates
• Identified recurring issue patterns and proposed process improvements to team leadership

Customer Service Representative - Teleperformance

(2023-08 - 2024-08)

• Delivered technical and service support to customers via phone achieving consistently high satisfaction scores
• Maintained detailed records of customer interactions in database systems for quality assurance and reporting
• Applied logical troubleshooting methods to diagnose and resolve technical issues efficiently

Bachelor of Commerce - Management Information Systems - Helwan University, Cairo, Egypt (2021-10 - 2025-06)