Ahmed Khayrat

Field: Account Management with 3 years of experience.

Key Achievement: Ranked as top 5 account managers of quality of sales (QOS) in four quarters in 2025. Throughout 2025, I exceeded my targets every single month, achieving 150% to 200% of my sales target for 12 consecutive months.

Value Proposition: High performing Account Manager with 3 years of experience, building strategic customer relationships, providing customized solutions, and consistently contributing to revenue growth and client retention.

Consumer Finance Portfolio Executive at Consumer Finance Company (2026-04 – Present)

• Drive sales of consumer finance products to corporate employees across partner companies.
• Build and grow a sustainable, long term consumer lending portfolio.
• Conduct daily visits to existing partner companies to maintain strong customer relationships and sell products
• Identify, approach, and onboard new corporate partners to expand the employee customer base.
• Coordinate with the Credit and Risk management to obtain approvals on consumer finance applications.
• Prepare and analyze daily, weekly, and monthly sales reports to track my performance.

SOHO & SME Accounts Manager at Vodafone Egypt (2025-02 – 2026-04)

• Manage a portfolio of 230 Vodafone SME & SOHO premium accounts Deliver financial targets, including revenue, Net Adds, Voice points, Solution points, market share, net margin, sales, and NPS.
• Identify, qualify, and develop new sales opportunities across assigned accounts.
• Grow and manage a strong sales pipeline through the full sales cycle.
• Conduct 20–25 customer calls daily to strengthen relationships and drive growth.
• Introduce new products, innovations, and solutions to key customer decision makers.
• Engage with CEOs and Sales Directors to understand customer strategic and operational needs.
• Analyze competitor pricing and offerings and align Vodafone solutions with customer needs.

Enterprise Call Center Advisor at Vodafone Egypt (2024-06 – 2025-02)

• Handling inbound calls and supporting corporate customers across SME, SOHO, VGE, TCA, L551, and L552 segments.
• Ensuring high levels of customer satisfaction through professional communication and effective problem resolution.
• Achieving (FCR) target by addressing customer needs efficiently.

Credit Complaint Sr. Advisor at Vodafone Egypt (2023-10 – 2024-06)

• Investigate customer transactions like ATM, Wrong transfers, Fraud transactions, P2M, P2P.
• External Transactions, Deposit ACHs, ATM dispute issues, Aggregators dispute TRXs issues.
• Recharge balance issues, bill & utilities issues, VCN TRXs, credit and debit deposits issues, mobile send and receive issues, employee & retail complaints, Refund process, wallet issues, Mobile App, and provide solutions, and ensure timely resolution of complaints (SLA)
• Document complaints and all SRs and track them for future reference and analysis.
• Communicate clearly, empathize with customers, and confirm satisfaction after resolution.
• Ensure that complaints are handled with Vodafone standards and adhere to the regulations set by the "CBE" and Vodafone's internal policies.

Credit VF Cash Representative at Vodafone Egypt (2022-10 – 2023-10)

• Handle Vodafone e-wallet transaction disputes and payment complaints with Vodafone Cash's 9 aggregate partners, including (Fawry, Aman, Bee, Damen, Masary, Sadad, Al-Ahly Momkn, Cashcall, O-pay).
• Handle Vodafone Cash utility payment disputes and complaints within the specific SLA.
• Manage customer disputes and complaints across more than 20 banking partners.
• Maintain a strong understanding of Central Bank of Egypt (CBE) and MasterCard regulations related to banking and electronic transactions.

Accounting & Finance – Madina Academy (2025-07)