Ahmed Mohi

Data analyst with hands-on project experience in customer segmentation, cohort retention, and lifetime-value analysis.

Works end to end: cleaning raw data in SQL, validating findings with statistical testing, then building Power BI dashboards that turn customer behavior into growth and retention decisions teams can act on. PL-300 certified.

IT Specialist at Pickalbatros Resorts (2024-06 – 2025-05)

• Partnered directly with Guest Relations to diagnose customer-facing issues, translating technical root causes into fixes that reduced guest complaints — close, cross-functional work with a customer-experience team.
• Ran daily system health checks, monitoring, and automated backups across hotel departments — the same discipline around data integrity that reliable growth reporting depends on.
• Wrote structured incident reports and technical documentation for senior management — the same clear, audience-first communication now applied to presenting analysis to stakeholders.

Bachelor of Computer Science in Computer Science – October 6 University (2023-07)