Ahmed Ragab

Detail-oriented Software QA Engineer with hands-on experience in manual, API, regression, integration, and automation testing across enterprise systems including ERP, HCM, ESS, and mobile applications. Skilled in test case design, defect tracking, and validating complex workflows such as approvals, attendance, and data integrity, with strong experience in test automation using Playwright and Agile methodologies. ISTQB certified professional with a solid understanding of SDLC and STLC processes.

Software Quality Assurance Engineer at Tidal Information Systems (2026-01 – Present)

Performing end-to-end manual, API, and integration testing across enterprise systems with focus on quality assurance and defect management.

• Performed end-to-end manual, API, and integration testing across HRM, Finance, Self-Service, ERP, and other enterprise systems.
• Designed and executed test cases and scenarios, and managed a regression suite of ~300 test cases, improving release quality and reducing regression defects across system updates.
• Reported and tracked defects using Jira with clear reproduction steps and impact analysis.
• Validated complex workflows including approvals, attendance, payroll, permissions logic, SSO, and system integrations.
• Worked on multiple systems including Employee Attendance Mobile App, Real Estate, School Management, Archiving, Queuing, Backup, and Monitoring systems.
• Supported release validation by testing multiple builds and confirming bug fixes.

Software Testing Trainee at AIM Tech (2025-09 – 2025-12)

Conducted comprehensive testing of e-commerce mobile application, dashboard, and backend APIs with focus on manual and API testing.

• Tested Genie E-commerce mobile application, dashboard, and backend APIs.
• Designed and executed test cases and test scenarios based on requirements.
• Performed manual testing on mobile and web modules.
• Conducted API testing using Postman (auth, products, cart, checkout flows).
• Reported and tracked bugs using Jira and Trello with detailed reproduction steps.
• Performed integration testing between mobile app, dashboard, and backend systems.
• Ensured UI/UX quality and validated consistency across multiple environments

Bachelor of Computer Science and Information Technology in Computer Science and Information Technology – Damanhur University (2020-08 – 2024-08)