Alaa Ali

A dedicated Portuguese Language Instructor and Sales/Operations Specialist with a strong academic foundation in Portuguese and Spanish and over 5 years of professional experience across tourism, customer service, export sales, and B2B operations. Skilled in communication, travel operations, language instruction, and client relationship management, with hands-on experience working in major tourism and travel accounts (Rocket Travel, Concentrix) and export markets (Brazil). A proactive, multilingual professional known for adaptability, leadership, and delivering measurable results

ACADEMIC EXPERIENCE Portuguese Language Teaching Assistant Faculty of Languages & Translation – Portuguese Department Al-Azhar University 2023 – Present Teaching Portuguese language and assisting in academic content delivery. Supporting students with tutorials, pronunciation, grammar foundations, and conversation practice. Preparing educational materials and participating in department activities

PORTUGUESE LANGUAGE INSTRUCTOR Brazilian Cultural Center – Cairo 2021-2022 Delivered structured Portuguese courses to beginners and intermediate learners. Designed dynamic lessons to enhance speaking and listening skills.

PORTUGUESE LANGUAGE INSTRUCTOR Istanbul Language Institute – Cairo 2021-2022 Taught Portuguese to diverse groups, focusing on communication and fluency. Developed customized lesson plans tailored to students’ goals.

PROFESSIONAL EXPERIENCE Tour Leader Afro Asian Travel Company – Cairo Guided groups of tourists, mainly Portuguese and Spanish speakers. Developed exceptional communication skills and deep understanding of travel coordination. Managed trip organization, guest support, and cultural interpretation.

Operations & Sales Executive Afro Asian Travel Company – Cairo 2020-2024 Handled sales operations, reservations, and travel coordination. Communicated with clients, suppliers, and tour operators in multiple languages. Contributed to improving customer experience and workflow efficiency.

Sales Executive Marca Tours – Cairo 2024-2025 Worked in tourism sales, handling customer inquiries and delivering tailored travel packages. Strengthened negotiation and client handling techniques

TRAVEL SUPPORT SPECIALIST Concentrix – Travel Account 01-01-2025 TO 01-04-2025 Assisted international travelers with bookings, changes, and support requests. Gained strong experience in global travel systems and customer operations. TRAVEL OPERATIONS SPECIALIST – ROCKETTRAVEL ACCOUNT IGT Solutions 15-04-2025 TO 01-10-2025 Managed hotel bookings, travel modifications, and customer support. Enhanced technical, communication, and problem-solving skills.

EXPORT & SALES SPECIALIST (BRAZILIAN MARKET) Wadi El Nile for food service 01-10-2025-Present Managed B2B export sales of food products to Brazil. Negotiated with international clients and coordinated logistics. Improved export processes and developed strong B2B sales expertise.

Portuguese Department Al-Azhar University, Faculty of Languages & Translation Graduation Year: 2023 (Started professional work from Year 1) Second Language: Spanish