Alaa Medhat

An energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email or chat. My excellent communication skills, both written and oral, combined with my relevant work experience, make me a real asset to any organisation that I work for.

WORK EXPERIENCE

Technical Support Representative- French

Teleperformance- Ring

06/2019 - 11/2019, Achievements/Tasks

Fixed technical issues and helped customers to set up their Doorbells.

Customer Service Agent- French

Teleperformance- Expedia Ca

07/2018 - 10/2018, Achievements/Tasks

Modified, cancelled, relocated and refunded incorrectly charged reservations.

Technical Support Representative (Backoffice)- French

Etisal International- Huawei

10/2020 - Present, Achievements/Tasks

Responsible for Handling Customer Requests from North Africa regions and for accepting Customer Request, Respond & resolve them quickly & effectively according to SLA.

Fresh graduate

Faculty of Al-Alsun French Department- Ain Shams University

09/2016 - 08/2020,

Graduated from

Saint Joseph de l'Apparition French section

09/2002 - 07/2016,

National Program literature division grade 96% Class of 2016

08/2015 - 07/2016,