Alaaeldin Mahmoud

A confident and highly organized professional with extensive knowledge of administration and quality processes. Strong ability to work in fast paced environments. Quick learning new processes applicable to different operations with a strong passion for any tasks to achieve positive results.I am able to handle multiple tasks on a daily basis.

I use a creative approach to problem solve .Experienced Administrative Specialist with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Customer Relationship Management (CRM), Customer Satisfaction. Administration, and hotel contracting and reservations Management.

CS Associate ( DE) malaaelg :

Amazon │Cairo│ November 2021 – present

Customers care agent

Xceed │Cairo│ October 2020 – May 2021

Destination finance Analyst and Administrator :

Thomas Cook │Hurghada │ January 2016– November 2019

Thomas Cook UAE Key account manager:

Thomas Cook UAE │Dubai │February 2015 – January 2016

Destination Administrator

Thomas Cook │Hurghada │ January 2013– January 2015

German speaking hotel tour leader :

Thomas Cook │Hurghada │ August 2004 – January 2013

German speaking customers care at airport and hotels:

Bright Sky Travel │ October 1999 – August 2004

Bachelor’s degree from El Alsun faculty , Ain Shams university in German language