Ali Abdalsattar

Experienced Desktop and Network Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Network and dedication to see issues through to end. Works well in remote and desk-side environments. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Expert

Microsoft user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

IT Service Desk - GERMAN SPEAKER Service Desk Engineer L1 at Atos (2022-01 – Present)

Handling German, Austria and Switzerland markets in IT related windows troubleshooting, office 365, PKI Knowledge in Service NOW ticketing system, user profile, user login issues, share point, Microsoft exchange online, Azure (Intune), Microsoft teams and software issues in Cloud environment.

• Handling German, Austria and Switzerland markets in IT related windows troubleshooting, office 365
• PKI Knowledge in Service NOW ticketing system
• User profile, user login issues management
• Share point, Microsoft exchange online support
• Azure (Intune), Microsoft teams troubleshooting
• Software issues resolution in Cloud environment

CUSTOMER CARE - GERMAN SPEAKER at Vodafone Deutschland (2019-01 – 2021-12)

Handled customer care across multiple Vodafone Deutschland departments including 1212 department (problem solving and sales), Social Media department, Mobile Mail department (problem solving by emails), DSL (Complaint DSL) department (technical problem solving), and Complaint 1212 department.

• Vodafone Deutschland 1212 department: problem solving, and sales
• Vodafone Deutschland Social Media department support
• Vodafone Deutschland Mobile Mail department (Problem solving by emails)
• Vodafone Deutschland DSL (Complaint DSL) department (Technical problem solving)
• Vodafone Deutschland Complaint 1212 department
• Answer incoming calls and respond to email correspondence in a fast-paced environment
• Display intermediate computer literacy skills and the ability to follow a process/script
• Build strong relationships with new and existing customer
• Process and track orders and assist clients with transactions and inquiries

CUSTOMER CARE - GERMAN SPEAKER at Xceed (2019-02 – 2019-09)

Handled customers from Germany, Austria, Switzerland, UK and USA in booking and traveling issues/Questions

• Handling customers from Germany, Austria, Switzerland, UK and USA
• Booking and traveling issues/Questions support

Assistant Manager at Maa-Al Thahab for perfumes (2017-01 – 2019-12)

Assistant Manager for perfume retail business with German language support across Cairo and Hurghada locations.

• Perfume sales and customer service
• German language support for customers
• Operations management in Cairo & Hurghada

Bachelor in German Language – Almadina University (2014-01 – 2018-12)

Diploma in Programming – Ain-Shams University (2020-01 – 2021-12)