Legal Counsel Court Enquiries at Emirates NBD Egypt (2025-11 – Present)
All Responsibilities are consistent with progression to Legal Counsel
- Process garnishment orders, liens, levies, and other legal orders issued by courts and governmental authorities.
- Ensure a legally correct and timely response to all garnishment orders and general inquiries regarding customers' accounts in accordance with deadlines.
- Place legal hold on customers' accounts as per received garnishment orders and submit file maintenance requests to other departments for debit and credit cards restrictions.
- Track the progress of legal orders and ensure compliance with bank policies and regulatory procedures.
- Draft and submit liability statements to Egyptian courts and governmental authorities within the due date.
- Communicate with attorneys and customers regarding legal claims, garnishments and asset discovery requests.
- Maintain and update digital record for all court cases and legal files.
- Draft legal memoranda related to court cases involving garnishments.
- Represent the bank in court proceedings and prepare legal documentation and defense memoranda.
- Respond to internal legal inquires and provide legal guidance when required.
Legal Enforcement Officer at Emirates NBD Egypt (2023-12 – 2025-11)
All Responsibilities are consistent with progression to Legal Counsel
- Process garnishment orders, liens, levies, and other legal orders issued by courts and governmental authorities.
- Ensure a legally correct and timely response to all garnishment orders and general inquiries regarding customers' accounts in accordance with deadlines.
- Place legal hold on customers' accounts as per received garnishment orders and submit file maintenance requests to other departments for debit and credit cards restrictions.
- Track the progress of legal orders and ensure compliance with bank policies and regulatory procedures.
- Draft and submit liability statements to Egyptian courts and governmental authorities within the due date.
- Communicate with attorneys and customers regarding legal claims, garnishments and asset discovery requests.
- Maintain and update digital record for all court cases and legal files.
- Draft legal memoranda related to court cases involving garnishments.
- Represent the bank in court proceedings and prepare legal documentation and defense memoranda.
- Respond to internal legal inquires and provide legal guidance when required.
Customer Care Associate at Amazon Australia (2023-02 – 2023-10)
- Provided customer support within the retail department via phone and live chat channels.
- Coordinated with internal departments to ensure company policies applied efficiently.
- Processed compensation requests and obtain approval from upper management when necessary.
- Resolved customers' complaints and escalated issues when required.
- Maintained accurate records of customers' interactions and follow-up actions.
- Provided clear and accurate information aligned with company policies.
HR Generalist at Pannelli (A Subsidiary of Egymar International for Marble & Granite) (2021-09 – 2022-11)
- Ensured compliance with the Egyptian labor law and internal company regulations.
- Drafted and renewed employment contracts and fill social insurance forms.
- Managed the medical insurance contracts for all employees within the entity including enrollments, removals, and approvals.
- Managed recruitment, onboarding and release processes.
- Issued HR letters and administrative documents.
- Conducted internal investigations and implemented disciplinary action.
- Maintained an updated employees' database in both digital and paper forms.
- Prepared monthly attendance reports and HR documentation.
- Supported initiatives to improve employee engagement and retention.
- Ensured the continuous update of the organizational structure and HR internal communications.
HR Intern at Dusit Thani Lake View Hotel
Duration 3 months
- Assisted with recruitment and release processes.
- Supported in HR investigations.
- Updated employee records and HR databases.
- Recorded monthly leaves on the HRMS.
- Assisted with onboarding and training.
- Responded to staff inquiries and requests.
Assistant Lecturer - Remote at Sorbonne Educational Center (2020-05 – 2021-05)
- Prepared structured summaries of legal textbooks in a comprehensive and comprehensible manner.
- Used mind-mapping charts to organize complex legal information.
- Supported academic material with relevant case law examples.
- Conducted legal research and prepared legal cases briefs and summaries.
Legal Trainee at United Energy Egypt (UEE) (Kuwait Energy Egypt "Previously")
Duration 3 months
- Drafted and translated legal articles.
- Assisted in internal legal Investigations.
- Reviewed legal contracts and agreements.
- Drafted legal memoranda.
- Provided legal advice.
- Conducted legal research.
