Aly Mahmoud

Sales and Business Development professional with 5+ years of experience in retail sales, key account management, and operations. Skilled at hitting sales targets, building strong customer relationships, and leading teams. Completed the Google Project Management Professional Certificate and HubSpot Inbound Sales Certificate to build project management and sales skills. Bachelor of Business Administration, Ain Shams University.

Commercial Sales Expert at Philip Morris International (PMI) — Retail Operations (2024-06 – Present)

• Responsible for sales and lead generation within the branch, consistently meeting monthly KPI targets.
• Build product awareness for Philip Morris products among customers and staff at the branch's key account.
• Monitor and track all Philip Morris product sales within the key account using Salesforce to spot growth opportunities.
• Consistently exceed targets for leads and guided trials, and reliably meet sales targets (often around 90%+).
• Build strong, trust-based relationships with customers to drive repeat sales and brand loyalty.
• Key strength: Strong track record managing a key account end-to-end — sales, product awareness, and customer relationships.

Deputy Area Manager at Let’s Vape — Retail Operations (2023-12 – 2024-05)

• Managed daily operations across 3 branches and led a team of 8 sales agents.
• Regularly negotiated pricing and delivery terms with vendors who visited the branch daily to supply goods.
• Built a simple tracking system for customer requests and followed up personally, improving customer retention.
• Coached and onboarded new sales agents, helping them reach targets faster.
• Resolved customer and operational issues to keep service quality high and protect team KPIs.

Sales Specialist at Let’s Vape — Retail Sales (2023-07 – 2023-11)

• Exceeded monthly sales targets in multiple months through upselling and cross-selling.
• Managed inventory, restocking, and cash register operations during busy periods.
• Gave customers clear, helpful product advice that built trust and repeat visits.

Operations Officer at Fibermas Logistics — Export Trading & Logistics (2022 – 2023)

• Handled internal operations for an export management and trading house shipping agricultural products (white sesame, crop seeds) to the US market.
• Tracked and organized warehouse inventory and administrative records, keeping data accurate and up to date.
• Coordinated internally with suppliers and team members to support smooth weekly and monthly work plans.
• Prepared daily operational reports for senior management to keep the team informed and reduce disruptions.
• Key strength: Hands-on experience with internal coordination and reporting — directly useful for project management.

Sales Agent at El-Massa Real Estate — B2C Sales (2018 – 2020)

• Closed 7 property sales deals between 2018 and 2020.
• Helped customers find the right property based on their needs and budget.
• Negotiated deals and handled contracts and auction steps.

Tele Sales Representative at Xclusives Card — Tele Sales (2014 – 2015)

• Made high-volume outbound sales calls to sell memberships to new customers.
• Kept accurate customer records in the CRM system to support follow-up.

Bachelor in Business Administration – Ain Shams University – Faculty of Business (2026)

Professional Certificate in Sales & Marketing – AUC School of Business – Executive Education (2027-04)