Commercial Sales Expert at Philip Morris International (PMI) — Retail Operations (2024-06 – Present)
- Responsible for sales and lead generation within the branch, consistently meeting monthly KPI targets.
- Build product awareness for Philip Morris products among customers and staff at the branch's key account.
- Monitor and track all Philip Morris product sales within the key account using Salesforce to spot growth opportunities.
- Consistently exceed targets for leads and guided trials, and reliably meet sales targets (often around 90%+).
- Build strong, trust-based relationships with customers to drive repeat sales and brand loyalty.
- Key strength: Strong track record managing a key account end-to-end — sales, product awareness, and customer relationships.
Deputy Area Manager at Let’s Vape — Retail Operations (2023-12 – 2024-05)
- Managed daily operations across 3 branches and led a team of 8 sales agents.
- Regularly negotiated pricing and delivery terms with vendors who visited the branch daily to supply goods.
- Built a simple tracking system for customer requests and followed up personally, improving customer retention.
- Coached and onboarded new sales agents, helping them reach targets faster.
- Resolved customer and operational issues to keep service quality high and protect team KPIs.
Sales Specialist at Let’s Vape — Retail Sales (2023-07 – 2023-11)
- Exceeded monthly sales targets in multiple months through upselling and cross-selling.
- Managed inventory, restocking, and cash register operations during busy periods.
- Gave customers clear, helpful product advice that built trust and repeat visits.
Operations Officer at Fibermas Logistics — Export Trading & Logistics (2022 – 2023)
- Handled internal operations for an export management and trading house shipping agricultural products (white sesame, crop seeds) to the US market.
- Tracked and organized warehouse inventory and administrative records, keeping data accurate and up to date.
- Coordinated internally with suppliers and team members to support smooth weekly and monthly work plans.
- Prepared daily operational reports for senior management to keep the team informed and reduce disruptions.
- Key strength: Hands-on experience with internal coordination and reporting — directly useful for project management.
Sales Agent at El-Massa Real Estate — B2C Sales (2018 – 2020)
- Closed 7 property sales deals between 2018 and 2020.
- Helped customers find the right property based on their needs and budget.
- Negotiated deals and handled contracts and auction steps.
Tele Sales Representative at Xclusives Card — Tele Sales (2014 – 2015)
- Made high-volume outbound sales calls to sell memberships to new customers.
- Kept accurate customer records in the CRM system to support follow-up.
