Amir Emad

Working at mworking for HSBC for 4 years

Specialist at Globare trade finance as a document management anaylist

• Receives client’s requests, performing initial checks to make sure that the application is correctly filled with what the customer wants and confirm that it maintains the authorized signatories.
• Scanning the received requests and applications in appropriate systems.
• Maintain proper records.
• Receives the documents whether it’s related to documentary credit or non-documentary credit from the clients or through other banks.
• Ensure that all documents have no errors in filenames or submissions.
• Effectively follow the bank standard operating procedures in submissions of documents.
• Timely escalation of issues and concerns to the Management team to mitigate any potential impact.
• Handling client queries and ensure they are responded to the satisfaction of customers.
• Manage and perform the daily control activities of Trade operations covering all product offerings.
• Ensure handling the special agreement within the agreed SLA’s between HBEG and their GTRF custome

Working in HSBC since 2019

graduated from Faculty of ARTS