Amira Qassem

Instructional designer (Internship- Remote) in MB consulting and training from 6/2023 until 8/2023.

Create instructional materials such as e-learning modules, lesson plans and presentations.

Design instructional strategies.

Select appropriate instructional methods, techniques, and media to enhance learning experiences.

Utilize instructional design software and tools to enhance instructional content.

Incorporate elements, multimedia resources, and assessments to promote active learning.

Apply standards to ensure the effectiveness of instructional materials.

Manage instructional design projects.

 Fundraising and Training Coordinator in Call Centre Team in Ahl

Masr Foundation from 2019 until now.

Handle all outgoing calls of the call center.

Make a sheet for all new donors and monthly donors.

Make sheet of VIP donors.

Provide follow up and help the caller to donate.

Follow up donations with collection team.

Training burned people to use system.

Make a questionnaire to evaluate the training.

 Service agent in Orange Company from 2018 to 2019

Handle all incoming calls of the call center.

Provide help to solve problem’s customer.

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