Amr Hassan

Hospitality professional with over 14 years of experience in front office leadership, team management, and hotel operations across international hotel brands in the UAE and Oman. Currently serving as Cluster Assistant Manager – Front Office, managing multi-property operations, leading front office teams, driving revenue through upselling strategies, and delivering exceptional guest experiences. Experienced in optimizing front office operations, service recovery, and team development, with a proven record of enhancing guest satisfaction and operational efficiency.

Cluster Assistant Manager - Front Office at BM Beach Hotel & Long Beach Campground (2024-12 – Present)

Managing front office operations across multiple properties, leading teams, and driving revenue aligned with FOM responsibilities

• Directed daily front office operations across multiple properties, ensuring compliance with brand standards and seamless guest experiences
• Oversaw team performance, budgeting, and operational excellence while supporting the Cluster Director of Rooms
• Managed room allocations, arrivals, departures, and inventory through Opera PMS to maximize efficiency and occupancy
• Streamlined check-in/check-out processes and implemented proactive service recovery measures
• Achieved additional revenue through upselling, cross-selling, and enhanced service packages
• Led, coached, and developed a team of 15 front office professionals, ensuring consistent high performance and service standards
• Coordinated with Housekeeping, Engineering, and F&B to maintain smooth daily operations and guest satisfaction
• Handled guest complaints and special requests, providing prompt and effective resolutions
• Conducted operational audits, briefings, and staff scheduling to optimize performance and compliance with SOPs
• Monitored cash handling, night audits, and prepared performance reports, improving service quality and reducing incidents by 15%

Cluster Front Office Duty Manager at BM Beach Hotel & Long Beach Campground (2022-09 – 2024-10)

Cluster Night Manager at Wyndham Garden Ajman & Ramada by Wyndham Beach Hotel Ajman (2021-09 – 2022-10)

Assistant Front Office Manager at Radisson Blu (2017-08 – 2021-08)

Cluster Night Manager at Swiss-Belhotel Corniche (2015-04 – 2017-04)

Front Office Supervisor at Al Murooj Rotana (2011-05 – 2014-03)

Front Desk Agent at Palm Royale Resort Soma Bay / InterContinental Soma Bay (2008-06 – 2010-10)

Bachelor's Degree in Social Work – Cairo University (2007)