Amr Khaled

Operations and account management professional with 3+ years of experience at a fast-growing e-commerce company. Led a fulfillment department, managed daily coordination with warehouse, 3PL, and logistics teams, and kept a 100% on-time delivery SLA. Grew monthly B2B revenue from EGP 500K to EGP 2M in one year. Experienced in team leadership, KPI reporting, inventory tracking, and improving workflows. BBA in Accounting graduate (2026) with advanced Excel and Odoo experience.

Account Manager at Wasilaah (2025-01 – Present)

• Manage a portfolio of key B2B accounts as the main point of contact for their business needs.
• Grew monthly B2B revenue from EGP 500K to EGP 2M within one year.
• Work with Operations, Marketing, and Finance to build solutions for corporate clients.
• Track account KPIs, prepare performance reports, and present findings to senior management.

Department Manager – Fulfillment at Wasilaah (2024-05 – 2024-12)

• Led the full fulfillment department and built team capacity to support fast growth in daily orders.
• Redesigned workflows to reduce order errors and improve processing speed and accuracy.
• Coordinated daily with 3PL providers, warehouse, and logistics teams to keep a 100% on-time delivery SLA.
• Recruited, trained, and mentored the team; reported KPI and SLA results directly to leadership.

Fulfillment Specialist at Wasilaah (2023-01 – 2024-04)

• Handled 30+ customer calls and escalations daily for a base of 20,000+ clients within a 1–2 day SLA.
• Processed and coordinated 100+ shipments per day with full ownership of accuracy and delivery time.
• Tracked inventory and stock replenishment, and worked with suppliers and logistics partners to prevent order problems.

Bachelor of Business Administration in Accounting – Egyptian E-Learning University (EELU) (2026-06)