I am a mature, positive, and hardworking, who always strives to achieve the highest standard possible, at any given task.
أرسل عرض عمل مباشرة لهذا المرشح
I am a mature, positive, and hardworking, who always strives to achieve the highest standard possible, at any given task.
Cluster Groups Coordinator at Millennium Hotels and Resorts (2024-07 – Present)
Responsible for the sales and management of all group bookings. Handle inquiries for group reservations via fax, email, or phone, ensuring prompt communication and providing replies or confirmations within a reasonable timeframe. Address any issues from other departments related to group bookings. Manage hotel inventory concerning group reservations and monitor potential wash of business.
Central Reservations Supervisor at Anantara Hotels, Resorts & Spas (2022-06 – 2024-06)
Maintains all elements of the reservations system to ensure information is accurate and up-to-date, Meets and exceeds guest expectations by ensuring the team provides positive and courteous service and teamwork, Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA's and group sales leads.
Reservations Sales Agent at Park Hyatt Abu Dhabi (2020-12 – 2022-05)
Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Sorting out any issues that may arise with bookings or reservations. Answering any questions customers might have about the reservation process.
Reservations Sales Agent at The Ritz-Carlton DIFC (2020-01 – 2020-06)
Book reservations with accurate information to ensure we exceed guest expectations and process guest's requests such as cancelations and changes to their reservations. Assist guests with their questions/concerns. Respond to inquiries about hotel products and services via telephone, email, etc. Answer telephone and email inquiries promptly. Assist guests regarding hotel facilities in an informative and helpful way.
Reservations Sales Agent at Crowne Plaza Dubai (2018-08 – 2019-12)
Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Sorting out any issues that may arise with bookings or reservations.
CID (data entry clerk) at Sheraton Jumeirah Beach Resort Dubai (2017-05 – 2018-07)
Ensure all in-house guest information is captured daily in the CID system accurately, Check the Dubai Police's incoming E-mails in the CID system periodically and update the rest of the team for any necessary information, Make sure all checked-in guests have copies of valid identity details. Ensure correct information such as passport and other related details has been input into the system accurately.
Telephone operator and CID at Time Grand Plaza Hotel Dubai (2015-07 – 2017-04)
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Answers incoming calls. Directs calls to guest rooms, staff, or departments through the switchboard or AVAYA system. Ensure all in-house guests' information is captured daily in the CID system accurately.
Sales (Credit Card) at ABC Bank Egypt (2013-04 – 2015-06)
Visiting clients and potential clients to evaluate needs or promote products and services. Answering client questions about credit terms, products, prices, and availability. Match sales opportunities that cover other products involving various sales representatives. Responsible for daily/monthly sales targets Prioritize and schedule proactive calls to the organization's accounts.
Sales (Personal Loans) at Barclays Bank Egypt (2012-01 – 2013-03)
Evaluating creditworthiness by processing loan applications and documentation within specified limits. Interviewing applicants to determine financial eligibility and feasibility of granting loans. Determining all applicable ratios and metrics and setting up debt payment plans.
Bachelor's degree in Tourism and Hotels Management – Faculty of Tourism and Hotels Management (2007 – 2011)
