Ashraf Alaa

Accomplished Senior Account Manager with 7 years of expertise in Account Management, Customer Success, and Business Development across the MENA region, the US, Japan, and Europe. Proven ability to manage key client relationships, drive revenue growth, improve client retention, and deliver impactful solutions. Skilled in stakeholder management, upselling, contract negotiation, and CRM platforms.

Recognized for strategic planning, business acumen, and exceptional communication skills, with a consistent record of meeting and exceeding sales targets in dynamic, fast-paced environments.

Community Manager at Mega Pari (2026-05 – Present)

• Managed and engaged online communities across social media platforms.
• Responded to comments, messages, and user questions in a professional and timely manner.
• Monitored community feedback, complaints, and audience sentiment.
• Supported social media campaigns, contests, giveaways, and promotional activities.
• Identified trends and opportunities for situational content.
• Worked with SMM, content, design, and marketing teams to improve audience engagement.
• Helped maintain a positive brand image and strong relationship with the community.

Senior Account Manager & Business Developer at Reputation House (2024-03 – 2026-05)

• Led a cross-functional team including SERM, Monitoring, and ORM specialists, delivering tailored solutions to high-value clients.
• Developed strategic account plans resulting in a 15% increase in client retention and 20% YoY revenue growth.
• Maintained a 100% renewal rate for top-tier accounts, building long-term, trusted relationships with key stakeholders.
• Identified upselling and cross-selling opportunities, consistently exceeding quarterly sales targets.
• Coordinated project delivery with internal teams to align with client objectives and KPIs.
• Awarded Employee of the Year (2025) for outstanding performance and client impact.

Customer Success Specialist / Account Manager at Enable (2023-08 – 2024-03)

• Managed client onboarding, training, and ongoing support, achieving a 95% client satisfaction rate.
• Identified expansion opportunities within existing accounts, contributing to overall revenue growth.
• Delivered strategic insights and progress reports, helping clients improve service adoption and retention.

Senior Customer Support & Team Leader at EButler (2020-01 – 2023-08)

• Supervised a team of operations coordinators, delivering over 350+ specialized lifestyle services to clients.
• Implemented process improvements, reducing service delivery times by 12%.
• Collaborated across departments to streamline workflows, enhancing operational efficiency.
• Trained and mentored staff, fostering a culture of accountability and service excellence.

Bachelor's Degree in Business Administration – Mansoura University (2015 – 2019)

Professional Diploma in Egypt Professional Accounting – Mansoura University (2019 – 2019)