Asmaa Elsabah

Ambitious and enthusiastic recent graduate with proven customer service skills gained through prior experience, Possesses a strong ability to learn quickly and adapt to diverse work environments, Committed to achieving company goals by providing a positive customer experience and handling inquiries and complaints efficiently and professionally. Eager to join a team that fosters growth and development

Customer Service at Vodafone Egypt (2022-02 – 2022-10)

• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Managing large amounts of inbound and outbound calls in a timely manner
• Seize opportunities to upsell products when they arise
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identifying opportunities to introduce additional products or services.

Business Depatment – Helwan University (2019 – 2023)