Aya Abbady

Enthusiastic fresher eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I speak English proficiently, and I have worked at Vodafone UK and their number one priority in employees is well spoken and written English. I have excellent communication skills as proven by my experience when I volunteered at the Techne Summit Event 2021 in Alexandria, I had to communicate with the attendees throughout the event to help them, answer their questions and ease their concerns. I had an attendee come up to me and to tell me how much of a help I was to her and that I had an approachable and enthusiastic to help personality. My team and I faced several obstacles during the event due to huge turnout, but we overcame them smoothly. I hold a Microsoft Office Specialist Certification since 2019. I’m currently a volunteer at a local charity club called The Leo Apollo in Alexandria, and I’ve been assigned as the head of one of the teams in one of the social projects, I was responsible for assigning each member with the suitable task and to make sure that they do the tasks properly and on the assigned time. During my time as a customer service agent at Vodafone UK, I was responsible for confidential customer information such as their numbers, account passwords and personal information. Also, I have excellent active listening skills as proven by my time working as a customer service. I had to make sure I understood the customer queries and concerns, and also show them that I understand where they are coming from and to empathize with them. I had to identify problems in several situation and was able to solve them on the spot, but sometimes there were situations where it was not in my authority to interfere so I had to escalate to higher authority. I learned how to maintain accuracy and how to be attentive to every detail during my time as an Exam Invigilator at the British Council.

I’m Faculty of Business graduate, I majored in Accounting.