Basmalla Gamal

Export Sales and Business Development professional with experience in international sales, lead generation, client acquisition, customer relationship management, quotations, negotiation, and order coordination. I'm experienced in the FMCG and IQF frozen, fresh fruits and vegetables sector, with additional background in quality management and food safety. And I'm Skilled in developing customer relationships, supporting international market expansion, and coordinating cross-functional teams to achieve sales and customer satisfaction goals.

EXPORT SALES EXECUTIVE | BUSINESS DEVELOPMENT at Stem Company for Herbs & Spices (2026-06 – Present)

• Conduct international sales activities and develop relationships with potential and existing customers.
• Generate and qualify leads through market research, telesales, and direct customer outreach.
• Identify potential international markets and prospective buyers for herbs and spices.
• Prepare and follow up on quotations, negotiate with clients, and support the sales process from inquiry to order confirmation.

ACCOUNT MANAGER at Better Orders.co.uk (2025-12 – 2026-06)

• Managed client relationships and served as a key point of contact for customer needs and requests.
• Coordinated between clients, sales, and social media teams to ensure smooth workflow.
• Managed tasks and followed up on deliverables to meet deadlines and client expectations.
• Supported customer retention through effective communication, issue resolution, and follow-up.

EXPORT SALES & MARKETING REPRESENTATIVE at Dream International Company – IQF Frozen Fruits & Vegetables (2025-04 – 2025-12)

• Developed and maintained relationships with international customers and prospects.
• Conducted lead generation and identified potential export markets.
• Prepared quotations and followed up on customer inquiries and negotiations.
• Ensured compliance with international trade requirements and customer specifications.
• Followed up with customers to maintain satisfaction and support repeat business.

Food safety specialist and Quality supervisor at RSI Company (2025-01 – 2025-03)

Investigate and respond to food safety incidents, complaints, and concerns, and implement corrective actions as necessary and Maintain accurate records and documentation related to food safety inspections, training, incidents, and corrective actions

Sales specialist | Nutrition advisor at Healthy and Tasty company UAE (2023-08 – 2024-01)

Provide high-quality service that meets client's expectations. Advise customers with suitable diets and products according to their health and lifestyle.

Microbiologist at "IDH" al-mokhtabar Labs Company (2022-09 – 2023-07)

Conducted microbiological testing and analysis of samples to identify microorganisms and support accurate laboratory results.

B.Sc. in Quality Management – Faculty of Agriculture, Ain Shams University — English Section (2019-09 – 2022-06)

Diploma in Health and Nutrition – Arab Health Academy "AHDO" certified from Konya food and Agriculture University in Turkey "Konya Gıda ve Tarım Üniversitesi" (2023-09 – 2024-06)