Bata Hgazy

Sales professional with 6+ years of experience across retail sales, customer service, beauty and cosmetics, and product merchandising. Experienced in direct customer engagement, needs-based selling, achieving sales targets, product presentation, handling customer inquiries and complaints, and maintaining a high-quality customer experience. Strong communication, negotiation, teamwork, and performance under pressure.

Sales Representative at Amanda Cosmetics (2022-11 – 2026-09)

• Promoted and sold a wide range of Amanda beauty and cosmetics products to existing and prospective customers.
• Built strong customer relationships and provided personalized product recommendations based on customer needs.
• Explained product features, benefits, usage methods, and suitable options for different customer needs.
• Achieved monthly and annual sales targets while maintaining strong customer service standards.
• Monitored market trends and customer preferences and prepared periodic reports for management.
• Handled customer inquiries and complaints professionally and supported customer retention through responsive service.

Beauty Sales Consultant at La Beauté, Mohandessin (2022 – 2022)

• Provided beauty and makeup product consultations and supported customers in selecting suitable products.
• Used persuasive communication and strong customer-engagement skills to support sales performance.
• Worked effectively under pressure and during peak business hours.
• Delivered professional, high-quality customer service.

Retail Sales Representative / Customer Service Associate at Marie France Lebanese Store, Mall of Arabia (2019 – 2021)

• Welcomed customers professionally, identified their needs, and recommended suitable products.
• Provided accurate information about products, offers, discounts, and available promotions.
• Processed cash and electronic payments and handled invoices and cashier operations.
• Organized product displays and maintained merchandise according to company visual standards.
• Managed stock checks and ensured product availability on the sales floor.
• Resolved customer complaints and inquiries efficiently while maintaining a positive customer experience.

Sales Representative at Al Sayad Club Branch – Clothing & Accessories

3 years

• Managed sales activities and distributed products across the assigned clothing and accessories section.
• Provided personalized recommendations based on customer needs, helping improve sales conversion.
• Handled customer requests and inquiries professionally and maintained positive relationships.
• Supported day-to-day sales operations and contributed to achieving team sales objectives.

Bachelor of Commerce in Accounting & Finance – Cairo University (2021 – 2026)