Beshoy Emad

Results-driven professional with strong expertise in Client Relations, data-driven problem solving, and corporate communication. Leveraging sharp Analytical Skills, a continuous improvement mindset, and comprehensive language training spanning from A1 to B2 level German to transition into a Customer Support Specialist role. Comprehensively trained through intensive, multi-year programs at the Ministry of Defense Language Institute (MODLI) and the Österreich Institut, demonstrating exceptional commitment, fluency, and professional working proficiency in both German and English to deliver outstanding customer satisfaction.

Medical Representative at EVA Pharma / Averroes Pharmaceutical Company (2024-01 – Present)

• Best Achiever Award (2025): Recognized by EVA Pharma for outstanding performance, exceptional account management, and exceeding key organizational service benchmarks.
• Client Relations & Retention: Acted as the primary point of contact for corporate client accounts, utilizing strong communication and negotiation skills to build trust-based relationships and maintain high customer satisfaction.
• Data Management & Statistical Analysis: Managed account data registries with high accuracy, executing detailed data entry and analytical reviews to evaluate market trends and performance metrics.
• Creative Problem Solving: Deployed critical thinking frameworks to resolve complex, time-sensitive product inquiries and customer escalations efficiently.
• Cross-functional Collaboration: Coordinated seamlessly across key territories to align delivery timelines, resolve logistics discrepancies, and uphold strict corporate service standards.

Client Support & Clinical Trainee at Petsology Veterinary Clinic (2021-02 – 2022-10)

• Handled client intake and inquiries, managing visitor relations and offering professional, empathetic customer education regarding specialized care plans.
• Resolved operational challenges and handled stressful customer service scenarios efficiently, ensuring a calm and professional environment.

Customer Service Support (Trainee) at El-Shark El-Awsat Pharmacy (2020-11 – 2020-12)

• Assisted customers directly, utilizing active listening to isolate client needs, manage order placements, and resolve item discrepancies.

Intensive German Language Program in German Language – Ministry of Defense Language Institute (MODLI) (2024-04 – 2026-07)

German Speaking Course in German Language – Österreich Institut (Austrian Institute) (2026-03 – 2026-04)

Bachelor's Degree in Veterinary Medicine – Cairo University (2022)