Dahlia Elshahawy

Dynamic professional with experience as a Live Chat Agent, excelling in customer retention and billing solutions. Skilled in research and development. Recognized for enhancing customer satisfaction through effective communication and problem-solving abilities, driving significant improvements in client engagement.

Live Chat Agent at Maids.cc (2025-07 – 2025-12)

Retention Agent at Concentrix (2024-12 – 2025-06)

Billing Agent at Teleperformance (2023-05 – 2024-12)

American Diploma – Valley American School (2014-09 – 2017-06)

Pharmacy in Pharmacy – October 6 University (2017-09 – 2022-06)