Dina Gaafar

I'm an experienced Human Resources (HR), Organizational Development (OD), and Manpower Planning Analysis, with a Diploma in HR at the American University in Cairo (AUC).

I also support other HR functions: HR Business Partners (BP) - Customers and Employees, Recruitment, Performance Management, Digital Learning, Talent Development, and Teams Development.

Organization Design and Manpower Planning Supervisor at Etisalat Misr (2022-01 – Present)

Launched and executed Organization Chart efficiency practices, completed Title Cleansing Project, reviewed and updated job descriptions, and cleared backlog of ERP requests.

• Launched and executed Organization Chart efficiency practices in 1 month
• Updated blueprints with HRBP
• Collected Business input
• Provided OD insights
• Operated models & HC
• Completed Title Cleansing Project for 11 K Titles on System in 6 months
• Reviewed and updated 5K JD on system in 6 months
• Cleared backlog of previous years of ERP Requests and Hiring Requisition Forms in 2 months
• Launched Benchmarking system
• Seeking resolutions on pending issues with HRBP
• Supporting critical capabilities aligned with organizational priorities, the CEO & HRBP
• Managing services for organization efficiency & ManPower planning solutions

HR Shared Services Senior Specialist at Etisalat Misr (2018-01 – 2021-12)

Renovated and reviewed HR letters, created missing processes, and launched automation project on employee internal shared services.

• Renovated & Reviewed all letters issued by Etisalat HR Shared Services in a 1 month project
• Collaborated with legal and governance teams
• Created missing processes in 2 months, for existing projects practices of 6 months
• Partnered with HR Governance Team
• Launched an Automation project on employee internal shared services, including Robot data entry system and Chat bot services
• Enhanced employee satisfaction regarding the onboarding / exit steps by 10% in their 1st year
• Keeping the satisfaction rate across the following years

HR Executive Assistant at Etisalat Misr (2017-01 – 2017-12)

Provided executive assistance to HR Director, Operations Director, Chief, and Administrative Officers.

• Created, maintained & followed up on Calendars, Travels, Memos, Filing records, Organization Charts, and Medical claims

HR Executive Assistant at Etisalat Misr (2015-06 – 2016-12)

Provided executive assistance to Consumer Customer Care's Head of Department.

• Created, maintained & followed up on Calendars, Travels, Memos, Filing records, Organization Charts, and Medical claims

Corporate Account Management Sr. Advisor at Etisalat Misr (2007-06 – 2015-05)

Served as Corporate Account Management Senior Advisor, Corporate End User Advisor, and Consumer Call Center Agent.

Corporate End User Advisor at Etisalat Misr (2007-06 – 2015-05)

Provided corporate end user support.

Consumer Call Center Agent at Etisalat Misr (2007-06 – 2015-05)

Worked as Consumer Call Center Agent.

Diploma in HR Management – American University in Cairo (AUC), School of Business (2012 – 2013)

Bachelor of Arts in English – Cairo University (2005)