Ehab Shehata

Import and Logistics Manager with 9+ years of experience in freight forwarding, customs compliance, and supply chain cost optimization. Managed import volumes valued at over $20M annually by optimizing supply chain KPIs and ensuring supplier compliance with agreed SLA terms. Reduced import duties by an average of 15% through strategic use of free trade agreements and tariff engineering.

Led teams of 30 direct reports and implemented a shipment tracking system that raised on-time delivery visibility to 98%. Successfully managed a cross-functional team in a fully remote setting using Microsoft Office, Zoom, Microsoft Teams, and Google Meet, maintaining full operational oversight and high efficiency, combines deep regulatory knowledge of Egyptian customs with extensive experience in supplier negotiation, contract review, and TMS platforms, Seeking to contribute expertise in logistics, supply chain, customer service, cost control, business development, and remote team leadership to drive efficiency in a remote, hybrid, or global role.

Import Manager at Tianshi Egypt for Shipping and Logistic Services (2017-08 – Present)

• Managed end-to-end import operations for 500+ shipments per month spanning FOB, CIF, CFR, DAP and DDP terms, coordinating with external freight forwarders, verifying House and Master Bills of Lading, and maintaining 98%+ on-time delivery.
• Reduced annual import duty spend by 15% through strategic application of duty exemptions, free trade agreements, and optimal tariff classifications.
• Implemented a real-time shipment tracking system that improved delivery visibility and raised customer satisfaction scores to 90%.
• Negotiated customs duties, taxes, and penalty settlements directly with government authorities, recovering 35M EGP in waived fines over 5 years.
• Directed a team of 30 logistics and documentation specialists; conducted quarterly training on customs regulations, resulting in zero compliance violations for 8 consecutive quarters.
• Conducted pre- and post-entry trade compliance audits, clearing all shipments without border delays or penalties over a 6-year period.
• Monitored global economic and regulatory shifts, including currency fluctuations and new trade agreements to proactively adjust sourcing and shipping strategies and maintain cost competitiveness.
• Analyzed supply chain performance data to identify and resolve bottlenecks, reducing average cargo clearance time by 60%.
• Served as primary liaison with Egyptian customs and local authorities, resolving daily operational issues and sustaining strong working relationships.
• Reviewed and negotiated supplier and service contracts, ensuring full legal compliance, enforcing agreed SLA terms, and protecting company interests in high-value import transactions.
• Led a cross-functional team in a fully remote environment, coordinating daily workflows through structured task reports and digital collaboration tools including Microsoft Office, Zoom, Google Meet, and Microsoft Teams, while maintaining full oversight and high operational efficiency.

Foreign Sales and Logistics Senior at Jushi Egypt for Fiberglass Industry (2014-07 – 2016-04)

• Coordinated export logistics for 14,000+ tons of fiberglass products, ensuring full compliance with international shipping and documentation requirements.
• Acted as the primary point of contact for foreign buyers, resolving order disputes, clarifying Incoterms, and maintaining a 99% customer retention rate.
• Liaised between production planning and freight forwarders to align shipping schedules with customer deadlines, reducing demurrage and detention costs by 75%.
• Escalated and resolved complex customer complaints, consistently receiving positive feedback in quarterly satisfaction reviews.
• Streamlined order processing workflows, cutting documentation turnaround time by 7 days.

Customer Service Senior Advisor at Coldwell Banker Real Estate (2009-12 – 2014-02)

• Served as senior escalation point for a portfolio of 55 clients, resolving complex complaints and achieving a 95% satisfaction rating.
• Supported contract preparation, document review, and legal compliance checks for property transactions.

Assistant Manager, Sales & Marketing at I2 Group (Nokia Egypt) (2004-05 – 2008-12)

• Assisted in managing sales operations for 65 accounts, coordinating order processing and delivery tracking.
• Prepared sales reports and inventory forecasts, contributing to a 45% reduction in stockouts.

Bachelor of Commerce in Accounting Department – Suez Canal University (1999 – 2003)