Eman Araby

I pride myself on being a curious, multipotentialite, brainstormer, and solution-finder. I possess a keen attention to detail and have a deep passion for continuous learning, constantly striving to apply my knowledge in practical ways. Furthermore, I am adaptable in all situations, both intellectually and operationally.

Account management for the existing base of clients

• Mapping the customer journey and their touchpoints to assure their satisfaction.
• Lead and mentor the CS team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide guidance, training, and support to team members to enhance their customer engagement and relationship-building skills.
• Prepare, plan, align, text, train system users, and execute projects and initiatives for Salesforcerelated functionalities and tools (Salesforce).
• Analyzing briefs and project requests from internal stakeholders and ensuring the standardization of the processes across all countries where applicable (Salesforce).
• Proactively address customer concerns, work with cross-functional teams to resolve issues, and implement solutions to enhance customer loyalty.
• Communicating policies to associates and become the primary information source for staff;

following-up to ensure compliance, clarity of quotes and consistency; taking corrective action as necessary and documenting the issue and actions taken.

• Work closely with sales support, sales and marketing teams to refine and communicate ourvalue proposition, ensuring it aligns with the evolving needs of B2B customers in the industry.
• Develop and Achieve performance goals and objectives in line with the company overall vision
• Collaborate with the sales and marketing teams to identify potential leads and opportunities for upselling and cross-selling.
• Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.
• Maintained energy and enthusiasm in fast-paced environment.

Helwan University

2018 - 2021

Ph.D. Majored in Sustainability Studies and Creating

Shared Values

Helwan University

2015 - 2017

Masters. Majored in Corporate Social Responsibility