Eslam Ahmed

Results-driven Facility & Operations Supervisor with over 5 years of experience in healthcare environments, currently with Baheya Foundation. Skilled in managing facility operations, overseeing contractor performance, and ensuring compliance with healthcare regulations. Certified in JCI standards, OSHA, and ISO systems, with a track record of improving operational efficiency, upholding safety standards, and supporting hospital accreditation processes.

Facility Supervisor - Baheya Hospitals Group - Cairo

(2019-10)

• Lead and manage a diverse operational team of 40+ workers and technicians, including 2 shift supervisors, ensuring optimal staffing and productivity.
• Review and audit vendor contracts and service-level agreements (SLAs), ensuring strict compliance with legal clauses and quality expectations.
• Coordinate with nursing and engineering departments to monitor maintenance activities, resolve facility malfunctions promptly, and manage supply shortages.
• Supervise contracted service companies (cleaning, waste disposal), tracking daily attendance and absenteeism, and conducting regular inspections to maintain JCI and ISO compliance.
• Oversee monitoring of hazardous medical waste, maintaining accurate records in line with infection control protocols and regulatory guidelines.
• Coordinate with the finance department to track and follow up on overdue invoices from external service providers.
• Liaise with government agencies to complete official documentation and secure operational approvals.
• Oversee hospitality services and event logistics for official delegations, VIP guests, and hospital-sponsored events.
• Review and submit detailed reports on external contractors' performance against contract terms and service-level requirements.
• Inspect and monitor water tanks/cisterns to ensure cleanliness, safety, and compliance with health standards.
• Organize and supervise internal bus/shuttle operations within the building premises.
• Apply and enforce quality assurance standards and infection control measures across the facility.
• Manage the maintenance ticketing system for electricity and utility issues, tracking each ticket through to resolution.
• Prepare and submit performance evaluation reports to management, tracking repair progress across all facility sections.

Bachelor of Commerce - Cairo University (2016-10)