The Egyptian Company for Touristic Projects (Americana) Store Manager (2024 – Present)
- Oversee end-to-end operational, financial, and human resources management using structured, professional methodologies.
- Monitor costs, control expenses, and analyze profitability ratios, revenue growth, and financial metrics to drive store profitability.
- Formulate and implement strategic marketing initiatives and product launches to boost sales targets and expand the customer base.
- Lead recruitment, onboarding, and continuous professional development for new and existing staff on hospitality and brand service standards.
- Ensure strict compliance with health, food safety regulations, security measures, and quality control systems across all shifts.
The Egyptian Company for Touristic Projects (Americana) Assistant Manager (2016 – 2019)
Acting Director (2021)
- Supervised daily operational workflows, inventory readiness, and supply chain availability to ensure continuous service stability.
- Audited process compliance, enforced brand standards, and executed corrective actions for operational variances.
- Successfully resolved elevated customer inquiries and complaints, enhancing customer satisfaction and retention.
The Egyptian Company for Touristic Projects (Americana) Shift Supervisor (2014 – 2016)
Team Member (2008 – 2013)
- Monitored shift sales dynamics to meet and exceed daily revenue targets.
- Managed cash controls, security protocols, equipment, stock, and staff safety during operational shifts.
- Fostered team collaboration and mentored junior staff members to elevate overall service delivery.
