Eslam Hamed

BDO (B-Tech Complain, maintenance, installation, and National accounts ) / Cairo/ December 2021 Till Now.

● Call Center and Social Media Supervisor.

• Managing accounts performance

-Set long and short plans for accounts.

• Developing action plans to meet the client's expectations.
• Identify the customer's needs and ensure that we are meeting his expectations. (VOC)

BDO (B-Tech Complain, maintenance, installation, and National accounts ) / Cairo/ December 2021 Till Now.

● Call Center and Social Media Supervisor.

• Managing accounts performance

-Set long and short plans for accounts.

• Developing action plans to meet the client's expectations.
• Identify the customer's needs and ensure that we are meeting his expectations. (VOC)

Training Courses

● Analysis courses

• Certified six sigma black belt from PMI 2022
• Root cause analysis at PMI 2022

3.

Certified

Six sigma green belt 2020 from six sigma school

● Leadership and management courses

• Certified attending COPC 2022
• Leading and motivating people with different personalities from PMI 2022 3.

Managing your anxiety while presentation2022

4.

Managing Customer

Expectations 2022

5.

Project

Leadership 2022

• Business writing at NASBA 2022

7.

Design thinking: Customer Experience 2022

• Problem-solving Techniques 2022
• Coaching skills for leaders and managers at PMI 2022
• Project management skills for leaders at PMI 2022
• The Art of Leadership 2022
• Management and Coaching Skills at Dale Carnegie Training Center 2018
• Creative and Analytical Thinking at Raya Contact Center / 2017

14.

Business

Analyses, performance management, and coaching skills at Raya Contact Center /