Evelien Shaker

E-Commerce Logistics Specialist with 3+ years at Eva Cosmetics, managing online sales and order fulfillment across Amazon, Noon, Jumia, Talabat, GoodsMart, Breadfast, Source Beauty, Rabbit and the Eva Shop website. Skilled in invoice and purchase order (PO) verification of SKUs and quantities, stock and warehouse coordination, returns, price list management and reporting on Oracle and Excel. Earlier experience of 1.5 years in customer service, resolving issues and building customer trust in fast-paced, high-volume environments.

Won Gold place in Eva Cosmetics' Rising Stars Program.

E-Commerce Logistics Specialist at Eva Cosmetics (2023-06 – Present)

• Manage daily online sales operations and order fulfillment across 8 marketplace and quick-commerce platforms: Amazon, Noon, Jumia, Talabat, GoodsMart, Breadfast, Rabbit, Source Beauty and Eva Shop website.
• Accountable for platform sales performance sales targets.
• Send updated price lists to all customers at the start of each month, preventing pricing discrepancies in purchase orders.
• Prepare and send weekly product availability sheets by volume to customers to improve fulfillment rates.
• Monitor Eva Shop and Neuth orders daily: delivery status and dates, cancellations and reasons, and tracking numbers.
• Produce weekly sales and order status reports for Eva Shop and Neuth, giving management clear visibility of performance.
• Track Eva Shop stock in the shipping company's system, coordinate stock transfers and work with warehouses to keep products available and deliveries on time.
• Prepare item movement reports, stock locator reports and goods-return documents on Oracle and the shipping company's system.
• Review weekly invoices transferred from the shipping company's system to Eva Cosmetics, verify SKUs and quantities, and issue purchase orders with accurate SKUs and quantities.
• Identify invoice discrepancies and coordinate with the relevant parties to resolve them and compensate for errors.
• Issue invoices on Oracle daily, and and close returns weekly.
• Process and close free invoices on Oracle for marketing activities and Eva Shop requirements, with the accountant from finance team.
• Contributed to the launch of the "Buy 2 Get 1 Free + Free Samples Gift" website offer in April 2026. Supported 22,000+ customer orders (EGP 9+ million) during the campaign, against a usual 5,000 to 7,000 orders per month.
• The offer generated organic customer content on Facebook groups, Instagram and TikTok, including unboxing posts and thank-you reviews.
• Coordinate with the marketing team and online platforms on sampling and marketing campaigns, from sample coding and invoicing to delivery to platform warehouses.
• Represented Eva Cosmetics at the 2nd Noon Beauty Summit, supporting the partnership with Noon.
• Attended the Kaizen Workshop at Amazon's SPX5 warehouse, supporting the Eva Cosmetics and Amazon partnership.

Customer Service Agent at Majorel (Uber Eats UK) (2021-10 – 2023-05)

• Handled customer inquiries and complaints in a fast-paced, high-volume service environment.
• Resolved escalated issues and investigated order-related concerns while maintaining customer satisfaction.
• Trained and supported new team members.

Customer Sales Representative at Eagle for School Uniforms (2019-01 – 2020-03)

• Managed customer relationships, sales activities and customer feedback.
• Identified customer needs and recommended suitable products through personalized service, supporting loyalty and retention.

Marketing Representative at Black Lotus for Cosmetics (2018-01 – 2018-11)

• Planned and supported social media marketing campaigns.
• Conducted market research to identify effective promotional strategies and collaborated with product and sales teams.

Bachelor of Business in Accounting Department (English Section) – Ain Shams University (2021)

Accounting & Finance Fundamentals Diploma in Financial Accounting, Financial Analysis, Finance Fundamentals, Auditing, Excel and Peachtree – CSL Learning Accounting Center