Gamal Alkilany

Results-driven professional with expertise in sales conversion, customer service, and team leadership in dynamic environments.

Sales Agent at Sutherland (2026-01 – Present)

Sales conversion and customer relationship management

• Achieved a 40%+ conversion rate by effectively transforming warm leads into satisfied long-term customers through strategic selling.

Support Matter Expert at Sutherland (2025-01 – 2026-01)

Team training and customer support operations

• Trained new hires on system navigation and efficient objection-handling techniques, improving team resolution rates significantly.
• Maintained low Average Handle Time while resolving customer inquiries and enhancing service quality.

Bachelor's Degree in Mapping and Serving GIS – Benha University (2025-01)