Hanin Ghonim

Economics major (BBA) graduated from Nile University with strong analytical and data skills. Proficient in SPSS, E-Views, and Excel for market analysis and research. Experienced in customer service leadership and effective communication. Passionate about problem-solving and continuous growth.

CIB summer internship at CIB (2026-08 – 2026-09)

• Analyzed financial statements (balance sheet &income statement)
• Calculated and interpreted key financial ratios to evaluate performance.
• Identified potential AML red flags in sample customer scenarios.

Customer Service Representative & Escalation Lead at Intelcia (2025-03 – 2025-09)

• Managed high-volume inbound and outbound customer interactions while maintaining customer satisfaction.
• Led escalation cases, ensuring rapid resolution and customer retention.
• Achieved and exceeded sales targets as part of the end-to-end sales process.

Bachelor of Business Administration (BBA) in Economics – Nile University

High School Diploma – Qatar Al Nada School, Abu Dhabi -UAE (2015-09 – 2020-07)