Hassan Shaban

Fleet Administrative Specialist with expertise in managing vehicle records, maintenance coordination, and regulatory compliance. Skilled in coordinating transportation activities, managing field data, and tracking vehicles using GPS technology. Strong organizational and communication skills. Leverages 7+ years of telecom customer service experience to reduce escalations through effective coordination and improve key service metrics.

Fleet Administration & GPS Coordinator - Telecom Egypt

(2024-01)

• Vehicle Lifecycle & Compliance Management: Directed full vehicle lifecycle from procurement/leasing to replacement, overseeing registration, insurance, and safety inspections to ensure 100% compliance.
• Scheduled and coordinated maintenance to minimize downtime, monitored fuel consumption and analyzed usage patterns to identify inefficiencies and implement cost-saving measures.
• Tracked vehicles in real time using GPS technology, ensuring driver adherence to company policies and safety standards.
• Data-Driven Performance Improvement: Utilized fleet management software to track vehicle performance, analyze trends, and deliver detailed reports to senior management with actionable insights.

Complaint Specialist - Telecom Egypt

(2018-01 - 2024-01)

• Resolved 500+ complex technical and administrative complaints monthly.
• Reduced customer escalations by 40% through proactive solution implementation.
• Mentored and trained 10+ new customer service agents.

Customer service representative - Telecom Egypt

(2017-01 - 2018-01)

Resolved over 150 customer inquiries daily, achieving a 95% satisfaction rate through effective communication and problem-solving skills.

Bachelor's degree - Oriental Languages - Faculty of Arts, Oriental Languages (2011-01 - 2015-01)