Heba Ibrahim

HR & Administration Leader with 20+ years of progressive experience building and transforming HR functions across healthcare & medical insurance, construction & Engineering, Software & technology, hospitality, hotels management, and tourism manufacturing, and international organizations. Proven track record in establishing HR departments from scratch, designing compliant policies and procedures, leading organizational development, and managing full HR and administrative operations. Highly experienced in Egyptian Labor Law (Law No. 12/2003 & Law No. 14/2025), ERP/HRIS systems, compliance, and multi-sector workforce management.

Known for aligning people strategy with business goals, ensuring governance, and driving sustainable growth.

HR & Administration Manager - MEAECare – Call Center for Medical Healthcare Insurance (USA Citizens) - Cairo, Egypt

(2025-07)

Established and led the HR & Administration function from the ground up for a growing medical health insurance company operating in a highly regulated environment.

• Built the entire HR department from scratch, transforming HR into a fully operational and strategic business function.
• Designed and implemented all HR policies, procedures, internal regulations, and employee handbook, fully compliant with Egyptian Labor Law No. 12/2003 and the new Labor Law No. 14/2025.
• Structured and managed the full employee lifecycle: recruitment, onboarding, performance management, disciplinary actions, and offboarding.
• Drafted and managed employment contracts, HR records, and personnel files in compliance with legal and audit requirements.
• Managed medical insurance, social insurance registration, and benefits administration for all employees.
• Led employee relations, investigations, and grievance handling with professionalism and legal accuracy.
• Oversaw company administration and financial liabilities, including: Managing office boys and administrative staff, Controlling petty cash and administrative budgets, Handling monthly expenses (office rent, electricity, internet, utilities, and service providers)
• Coordinated with finance and management on payroll inputs, cost control, and administrative reporting.
• Ensured ongoing HR governance, risk mitigation, and compliance readiness.
• Impact: Created a scalable, compliant, and employee-centric HR & Admin infrastructure supporting business continuity, legal compliance, and organizational growth.

Payroll & Personnel Section Head - China State Construction Engineering Corporation (CSCEC) – On-site - Cairo, Egypt

(2024-08 - 2025-06)

Lead the Payroll & Personnel Section for CSCEC's Egypt operations, managing a team of 5 senior HR staff responsible for payroll processing, employment contracts, social & medical insurance administration, and ERP/Oracle HRIS implementation for a large-scale construction workforce.

• Managed end-to-end payroll for 1,200+ multi-national employees (white & blue collar), ensuring 100% compliance with Egyptian Labor Law No. 12/2003 & No. 14/2025.
• Led a team of 5 senior HR specialists handling contract drafting, personnel files, social insurance registration, medical insurance claims, and government inspections.
• Implemented Oracle HRMS and ERP modules for payroll automation, reducing processing errors by 40% and cutting monthly payroll cycle from 10 days to 4 days.
• Designed and enforced internal payroll policies, attendance systems, and overtime calculations for on-site construction & field teams.
• Coordinated with CSCEC's finance and legal departments to ensure tax compliance, social insurance caps, and profit-sharing calculations under Egypt's new labor law.
• Acted as the primary liaison with Egypt's Social Insurance Authority (NOSI) and medical insurance providers for all employee enrollments and audits.
• Introduced KPIs and quality checks for the personnel section, improving data accuracy and audit readiness.
• Impact: Delivered a fully compliant, scalable payroll & personnel function for a global construction giant, directly supporting project continuity and workforce stability.

HR Director (Freelance Job) - 5D Outsourcing

(2024-08)

HR Outsourcing Director | Recruitment, Payroll & Compliance Expert. Providing scalable HR solutions for SMEs & enterprises across industries including Factories & Industrial, Tech/Software Firms, Hospitality, Retail, Construction & Real Estate.

• End-to-End HR Outsourcing for factories, tech/software firms, and businesses of all sizes (SMBs to corporations).
• Multi-client expertise: Delivering tailored HR services to diverse industries simultaneously.
• Specialized hiring for technical/non-technical roles across sectors (IT, manufacturing, Call Centre, retail, etc.).
• Full-cycle recruitment: Job postings, candidate screening, interviewing, and on boarding for multiple client companies.
• High-volume recruitment for factories/industrial clients.
• Accurate payroll processing for 50–1,000+ employees per client, ensuring tax/labor law compliance (Egyptian & international).
• Customized payroll systems for startups, SMEs, and large enterprises.
• Egyptian labour law compliance: Contracts, audits, and documentation for diverse client portfolios.
• Personnel record management (digitally secured for cross-client confidentiality).
• On boarding/off boarding programs tailored to client cultures.
• Performance management: KPI frameworks and review systems for client teams.
• Needs assessment and customized training (soft skills, technical, leadership) for client workforces.
• HR process optimization to align with client business goals.
• Employee engagement programs to reduce client turnover.

HR Manager - SEDRA International Company (Hotel Booking, Travel Agency, Religious Tourism)

(2023-06 - 2024-08)

• Built HR framework from scratch including recruitment, performance management, training, and engagement.
• Reduced hiring cycle time by 30% through structured sourcing and onboarding.

Recruitment Manager - SUMMIT Group (Construction, Infrastructure, Wastewater Treatment, Drainage, and Sewage)

(2021-01 - 2023-05)

• Led mass recruitment for 200+ white- and blue-collar roles.
• Improved retention by 25% through competency-based hiring.

Senior HR Section Head - United Group for Engineering & Investments (UGEI)

(2019-11 - 2022-03)

Engineering, Construction & Infrastructure

• Designed & implement integrated payroll system, performance appraisal, and training systems.
• Automated social insurance and tax reporting, reducing errors by 35%.

HR Manager - Minds for Integrated Solutions (Technical Software and Solutions)

(2019-05 - 2020-12)

• HR Systems: Designed payroll, performance appraisal, and training programs.
• Recruitment: Filled 150+ roles Technical Recruitment/year, cutting agency costs by 40%.
• Compliance: Automated social insurance/tax reporting, reducing errors by 35%.

HR Manager & Recruitment Consultant (UK Medical Recruiting Co.) - CES Locums

(2018-04 - 2019-04)

HR Department Head Assistant - Médecins Sans Frontières (MSF) International (NGO)

(2017-12 - 2018-04)

HR Supervisor - Egyptian British Company for Chemicals & Auxiliaries (Factory)

(2016-06 - 2017-12)

HR Supervisor - Oteena (Tech & Software)

(2014-03 - 2016-06)

HR Generalist - Red Sea International Petroleum Services Group of Companies

(2012-02 - 2014-03)

Office Manager to the Managing Director & HR Assistant - Red Sea International Petroleum Services Group of Companies

(2003-05 - 2012-02)

Administration Assistant - KPMG Hazem Hassan

(2003-05 - 2003-05)

Bachelor of Commerce - Accounting section - Cairo University (2002 - 2002)

HR Diploma - Career Certificate in Human Resources Management, High Study – Diploma - The American University in Cairo, Egypt (2012-10 - 2016-03)

Certificate - World Class Customer Service - Dale Carnegie® (2006-08 - 2006-09)

Certificate - Basic Business Skills Acquisition (BBSA) - Future Generation Foundation (FGF) (2003-12 - 2004-04)

Trainee - Accountant - El-Ahly National Bank Cairo, Egypt (2001-06 - 2001-08)