Heba Salah

Creative and detail-oriented Interior Designer, with a passion for designing functional, aesthetically pleasing spaces. Skilled in space planning, furniture selection, material coordination, and creating design concepts that meet clients' needs and budgets. Proficient in AutoCAD, Revit, 3ds Max, and MS Office. Strong communication, project coordination, and problem-solving abilities. Eager to contribute creativity and technical expertise to a dynamic design team.

Credit Control Officer at ICP credit (2024-10 – 2026-01)

• Conduct credit reviews and risk assessments for new and existing client accounts to mitigate financial risks.
• Evaluate credit insurance policies and collaborate with finance and sales teams to determine appropriate credit limits.
• Maintain accurate records of credit decisions, monitor overdue accounts, and assist in implementing collection strategies.
• Liaise with clients to verify financial data and ensure compliance with company policies.

Admissions Officer at Global Study UK (2023-01 – 2024-12)

• Reviewed and assessed student applications for international education programs.
• Guided applicants through the acceptance process, ensuring smooth onboarding.
• Managed application records and updated student databases.
• Communicated eligibility criteria clearly to prospective students.

Real Estate Agent at Pulse consultancy (2021-01 – 2023-12)

• Assisted clients in buying residential and commercial properties.
• Conducted property viewings and negotiations, achieving monthly sales targets.
• Prepared contracts, offers, and relevant documentation to ensure smooth transactions.
• Maintained up-to-date property listings and market knowledge to advise clients effectively.

Customer Service Advisor at Teleperformance Egypt (2020-01 – 2021-12)

• Provided high-quality customer support for telecom clients.
• Resolved billing and technical issues, contributing to customer retention.
• Promoted additional services, achieving sales targets.

Customer Service Advisor - Pricing Analyst at Noon E-Commerce - UAE (2018-01 – 2020-12)

• Addressed customer inquiries and complaints to maximize satisfaction.
• Documented all interactions accurately in the CRM system.
• Identified pricing discrepancies and coordinated resolutions.
• Assisted in training new team members.

Customer Service Advisor at Vodafone UK – Cairo Contact Center (2017-01 – 2018-12)

• Managed customer inquiries related to billing and service plans.
• Ensured prompt resolution of complaints and escalations.

Customer Service Advisor – Insurance at Centro Global Solutions (2017-01 – 2018-12)

• Supported American clients in obtaining senior insurance plans.
• Delivered professional guidance and maintained compliance with policies.

Bachelor of Engineering in Architecture – Canadian International College (CIC), Egypt (2012-01 – 2018-12)