Heba Salah

Customer Service Representative with experience supporting Turkish-speaking customers through calls, emails, and chat. Skilled in complaint resolution, escalation handling, customer satisfaction, and KPI achievement. Strong communication, analytical thinking, and teamwork.

Customer Service Representative (Turkish Language) at Teleperformance (2024-08 – Present)

• Supported customers via calls, emails, and chat.
• Resolved inquiries and complaints efficiently.
• Handled escalations and coordinated with the Escalation Team.
• Maintained excellent customer satisfaction and KPIs.
• Worked closely with internal teams to improve service quality.

Bachelor's Degree in Turkish Language Department – Cairo University (2025)