Hebatallah Allam

Online German Language & Intercultural Integration Trainer at C&C Human Resource Development GmbH (2024-12 – Present)

• Delivering online German language and cultural integration courses for Filipino nurses in English & German, fostering inclusion
• and supporting learners to prepare them to live and work in Germany

Sr. Quality Evaluator at Concentrix (2023-10 – Present)

• Conduct monthly checks and provide governance on security controls as per policy.
• Develop and implement quality assurance frameworks and evaluation scorecards across multiple channels beside mentoring and leading a team of 20+ associate.
• Identify potential risks and recommend mitigation strategies.

Customer Service Agent at Concentrix (2022-10 – 2023-09)

• Processed customer inquiries in German/English and provided solutions when needed.
• Resolved customer requests and needs promptly and effectively

Freelance Tour Guide (2019-01 – 2020-12)

• Welcome and lead visitors during various museum tours for groups of various sizes and ensuring their comfort during the tour.

Private German tutor (Present)

for highschoolers

• German private teacher providing students with individualized assistance to help them learn the German language.

BA degree in German Language and Literature – Al-Alsun

DAAD Scholarship (HSK) in Munich

Phonetics and Speech Processing – LMU Munich

Leadership program – Al-Alsun

Tourism Internship