Online German Language & Intercultural Integration Trainer at C&C Human Resource Development GmbH (2024-12 – Present)
- Delivering online German language and cultural integration courses for Filipino nurses in English & German, fostering inclusion
- and supporting learners to prepare them to live and work in Germany
Sr. Quality Evaluator at Concentrix (2023-10 – Present)
- Conduct monthly checks and provide governance on security controls as per policy.
- Develop and implement quality assurance frameworks and evaluation scorecards across multiple channels beside mentoring and leading a team of 20+ associate.
- Identify potential risks and recommend mitigation strategies.
Customer Service Agent at Concentrix (2022-10 – 2023-09)
- Processed customer inquiries in German/English and provided solutions when needed.
- Resolved customer requests and needs promptly and effectively
Freelance Tour Guide (2019-01 – 2020-12)
- Welcome and lead visitors during various museum tours for groups of various sizes and ensuring their comfort during the tour.
Private German tutor (Present)
for highschoolers
- German private teacher providing students with individualized assistance to help them learn the German language.
