Hend Ayad

Electrical and Computer Engineering graduate with professional experience in software automation testing, AI-driven operations tooling, and a strong foundation in networking, operating systems, and IT support. Skilled in troubleshooting, scripting, Linux, Windows, and network fundamentals including TCP/IP, DNS, DHCP, and routing. Passionate about transitioning into IT Infrastructure and Network Engineering, with a commitment to continuous learning and delivering reliable technical solutions.

AI Operations Support Agent Intern at Sprints (2026-06 – Present)

Working on the At-Risk & Dashboards lane of an AI Operations Support Agent, building signal detection and reporting features.

• Built the scaffold for an at-risk signal detector, including risk signal logic, learner-progress schemas, and test coverage.
• Developed a scheduled At-Risk Detector job with auditable state persistence and deduplicated proactive learner nudges delivered via a notification contract.
• Implemented read-only aggregate endpoints for Ops dashboards and an evaluation suite to measure detector precision.
• Delivered all sprint tasks against strict deadlines while passing lint, type-check, and automated test gates (make check).

Software Engineer at Infosys (2022-06 – 2023-07)

• Developed and maintained automated testing frameworks using Selenium WebDriver, Java, TestNG, and Cucumber.
• Increased automation test coverage by 90%, improving testing efficiency and reducing manual effort.
• Executed API testing using PyTest and UnitTest.
• Identified and documented software defects, collaborating with developers to resolve issues.
• Participated in Agile development and sprint planning activities.
• Designed and executed automated test frameworks using SeleniumWebDriver, Java, TestNG, Cucumber, PyTest, and UnitTest.

Software Intern at Revature (2022-03 – 2022-06)

• Designed automation frameworks using Selenium WebDriver, Java, and RestAssured.
• Executed manual, regression, and API testing.
• Reduced API testing time by 15% through framework optimization.
• Logged and tracked defects using defect management tools.
• Worked closely with development teams to validate bug fixes.

Bachelor of Science in Electrical and Computer Engineering – Pharos University (2018-07)