Hisham Gamal

Business Analyst with 4+ years of hands-on experience across telecom and enterprise environments (Vodafone Egypt, Etisalat, NTG Clarity, Orascom Telecom), consistently operating in a business-analysis capacity: gathering and documenting requirements, translating stakeholder needs into formal specifications, and supporting system delivery from analysis through go-live. Proven track record producing Business Requirements Documents (BRD), System/Software Requirements Specifications (SRS), and Functional Requirements Documents (FRD) for Oracle Financials, ERP, and network/infrastructure projects. Skilled in UAT coordination, gap analysis, vendor and stakeholder management, and cross-functional documentation across projects spanning Egypt, KSA, and international group entities.

Business Analyst - Vodafone Egypt

(2022-06)

• Act as lead Business Analyst for ERP and Oracle Financials initiatives: gather business requirements, author BRDs and FRDs, and validate that functional requirements are met before go-live.
• Perform gap analysis between current-state processes and target ERP functionality, feeding findings into enhancement and configuration decisions.
• Provide ongoing analysis and support for issues across the ERP application and Oracle Financial systems, minimizing downtime for business-critical processes.
• Analyze and manage databases relevant to assigned business functions, supporting data integrity for reporting and operations.
• Coordinate with external vendors on project delivery, managing scope, timelines, and communication across teams.
• Author and maintain business and technical documentation (BRD/FRD-style specifications) used by cross-functional and international group teams.
• Lead requirements-driven enhancement initiatives to improve and extend currently supported systems and modules.

Business Analyst - NTG Clarity Egypt — Etisalat Egypt Project

(2022-01 - 2022-05)

• Gathered, documented, and verified customer requirements in collaboration with stakeholders, consolidating them into structured requirements documentation (BRD-equivalent).
• Developed use-case documentation and Functional Requirements Documents (FRD) translating customer requirements into specifications for the technical implementation team.
• Clarified requirements for Development and Quality Control teams to ensure accurate implementation, acting as the analysis link between business and technical teams.

Business Analyst - NTG Clarity Egypt — Vodafone Egypt Project

(2018 - 2021)

• Analyzed and owned configuration requirements for network processes, documenting specifications to support rollout to new branches.
• Produced supporting requirements and process documentation for PMO projects, helping ensure delivery stayed within agreed scope and constraints.
• Provided business-analysis consultation to project stakeholders on scope and configuration impact.

Business Analyst - NTG Clarity Egypt — KSA Project

(2019-06 - 2019-11)

• Led end-to-end business analysis of the customer's existing system directly alongside the project manager.
• Documented full system functionality using recorded walkthroughs of the customer's live system usage, forming the basis of the as-is analysis.
• Authored the System Requirement Document (SRS) defining the full scope of the new implementation.

Telecom Field Maintenance Engineer - Orascom Telecom

(2013-11 - 2017-12)

• Analyzed network site performance and equipment data across Nokia, Huawei, Ericsson, and Motorola platforms to identify maintenance and reliability requirements.
• Conducted environmental and PM tower audits, documenting findings and translating them into compliance and improvement requirements for stakeholders.
• Coordinated and documented installation and audit schedules across sites, leading a field team and reporting requirements/status to management.

B.Sc. - Electronics and Communications Engineering - Thebes Academy, Egypt (2007 - 2012)