Hossam Aiad

Motivated and customer-focused hospitality professional with 4 years of experience as a Travel Counselor and 3 years as a Front Office Assistant. Skilled in delivering exceptional guest service, managing reservations, and overseeing front desk operations in fast-paced environments. Completed a 2-month internship at a 5-star hotel in Dubai, gaining exposure to luxury hospitality standards and multicultural guest relations.

Currently transitioning into the marketing field to pursue my true passion, bringing strong communication skills, creativity, and a fast-learning mindset. Known for adaptability, attention to detail, and the ability to quickly acquire new skills to support team and organizational goals

Front Office Assistant

Efficiently managed daily front desk operations, including guest check-ins/outs, reservations, and handling inquiries with a high level of professionalism. Collaborated with multiple departments to ensure smooth guest experiences, while maintaining accurate records and delivering prompt, customer-focused service.

Travel Counselor

Assisted clients in planning and booking domestic and international travel, providing personalized recommendations based on their needs and preferences. Managed reservations, coordinated itineraries and resolved travel-related issues to ensure smooth and satisfying customer experiences.

Bachelor degree in business administration marketing