ASSISTANT BRANCH MANAGER at MARINER FINANCE (2025-11 – Present)
- Deliver high quality customer service by assisting clients with inquiries, payments, and financial solutions
- Manage Daily cash handling operations, ensuring accuracy, security, and compliance with company policies.
- Conduct outbound calls to clients for account follow-ups, payments, and relationship building.
- Support branch manager in overseeing daily operations
- Handle high-volume inbound and outbound phone communications.
FRONT DESK at HOME2 SUITE BY HILTON (2025-08 – 2025-11)
- Greet and assist guest with check-in and check-out procedures.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Manage guest reservations and cancellations using hotel booking software.
- Answer phone calls and respond to emails
- Prepare daily reports and balance cash drawers at the end of each shift
BRANCH MANAGER at HEART OF LOUISIANA FEDERAL CREDIT UNION (2024-02 – 2025-07)
- Oversaw Daily Operations of a high-volume banking branch, managing a variety of employees and maintaining compliance with all financial regulations.
- Processing Loans
- Streamlined branch procedures, reducing transaction errors and increasing operational efficiency.
- Managed branch audits with zero major findings.
- Pulling end-of-month branch reports
- Motivating and help assist with training for new team members.
- Coach and motivate team members on reaching and maintaining quarterly goals.
Branch Manager at Security Finance (2022-12 – 2024)
- Assist and report to the supervisor with day to day reports and operations.
- Maintain office cash with accuracy and security.
- Meet goals, such as growth, while providing outstanding customer service.
- Ensure prompt and accurate completion of the loan process and income tax returns.
- Maintain reporting and minimize delinquent debt through collection activities.
- Maintain compliance with state and federal lending regulations and Company policies and procedures.
Senior ASSISTANT Manager at Security Finance (2018-02 – 2022-02)
- Assist the manager in creating plans to accomplish company and department goals.
- Assist the manager in reviewing customers or potential customers' files for creditworthiness.
- work with manager in scheduling, recruiting, training, and evaluating employees.
- Guaranteeing 100% customer confidentiality and satisfaction in an effort that all customer needs are met.
- Making sure Customer's files are complete.
- Making daily bank deposits and cash drawer balancing.
General Manager at Burger King (2015-05 – 2018-02)
- Responsible for delivering annual sales and profit targets.
- Mentoring team members and monitoring employees while working
- Managed financial goal setting and budget targeting.
- Oversee a large number of employees
- Develop, motivate, and train employees in all aspects of the business.
